Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your access to and use of:

• the HeyLina mobile application (iOS and Android) (“App”); and
• our website at https://heylina.ai (“Website”);

together, the “Service”. By creating an account, installing the App, accessing the Website, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you access the App via the Apple App Store, Apple's standard End User Licence Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies to your use of the App on iOS devices, in addition to these Terms. Where there is a conflict between Apple's EULA and these Terms, Apple's EULA prevails to the extent it relates to your licence to use the iOS App.

2. Who we are

The Service is operated by HEYLINA AI LTD (“HeyLina”, “we”, “us”). Incorporated 5 August 2025. Registered in England and Wales with company number 16628528. Registered office: 96 Gilbert Road, Chafford Hundred, Grays, England RM16 6NJ. Contact: team@heylina.ai.

3. Eligibility and age requirement

The Service is intended only for users aged 18 and over. You must be at least 18 years old to use the Service. By creating an account or using the Service, you confirm that you are at least 18 years old.

The Service is not intended for and should not be used by anyone under 18. If we become aware that an account belongs to someone under 18, we will terminate that account.

5. Accounts and security

You are responsible for:

• keeping your login credentials secure; and
• all activity that occurs under your account.

You must provide accurate information and keep it up to date.

6. What the Service does (and does not do)

HeyLina provides an AI companion for reflection and emotional clarity in relationship contexts.

The Service is not medical care, clinical treatment, counselling, or therapy. It does not diagnose conditions, provide clinical advice, or replace professional support.

No crisis use: If you are in immediate danger or think you may harm yourself or someone else, contact emergency services immediately (UK: 999/112) or a local crisis hotline.

7. AI output and user responsibility

The Service generates responses using automated systems. You understand and agree:

• outputs may be incorrect, incomplete, or not appropriate for your specific situation;
• Lina is not a substitute for licensed therapists, counsellors, legal advisors, medical practitioners, or financial advisors. You remain responsible for your decisions and actions;
• you will not disregard qualified professional advice based on information from the Service.

8. Acceptable use

You must not:

• use the Service to harass, abuse, threaten, or exploit others;
• upload or share illegal, infringing, defamatory, or hateful content;
• attempt to reverse engineer, scrape, disrupt, or bypass security controls;
• use the Service to generate or facilitate wrongdoing.

We may suspend or terminate accounts that violate these Terms.

9. User content

You may input text and other content into the Service (“User Content”). You retain ownership of your User Content, but you grant us a limited licence to process it to provide and improve the Service.

You must not submit content you do not have the right to share.

10. Subscriptions, billing, and cancellation

Some features may require a paid subscription (“Subscription”).

Where you buy the Subscription

• If you subscribe via Apple App Store or Google Play, billing, renewals, and refunds are handled by Apple/Google under their terms. You must manage or cancel your subscription in your App Store / Google Play account settings.
• If you subscribe directly via our Website (if applicable), billing will be handled by our chosen payment provider and your subscription will auto-renew unless cancelled.

Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date. Prices, trial terms, and billing periods are shown at checkout or in-app at purchase time.

Cancelling

You can cancel at any time. Cancellation stops future renewals but does not usually refund the current billing period, unless required by law or the relevant platform's policies.

11. Feedback

If you provide feedback, suggestions, or ideas, you agree we may use them without obligation to you.

12. Intellectual property

The Service, including all software, branding, and content we provide (excluding User Content), is owned by HeyLina or its licensors and is protected by intellectual property laws.

13. Third-party services

The Service may integrate third-party services (for example, analytics, payments, or messaging). Those services may have their own terms and policies.

14. Suspension and termination

We may suspend or terminate your access if:

• you breach these Terms;
• we need to protect the Service, users, or our legal obligations; or
• we discontinue the Service.

You may stop using the Service at any time. You can request account deletion via the in-app settings or by emailing us at team@heylina.ai.

15. Liability

Nothing in these Terms limits liability where it would be unlawful to do so (including for fraud, or death/personal injury caused by negligence).

Subject to that, the Service is provided “as is” and “as available”. To the maximum extent permitted by law: we exclude warranties not expressly stated in these Terms; and we are not liable for indirect or consequential losses.

If you are a consumer, nothing in these Terms affects your statutory rights.

16. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you. Continued use of the Service after the effective date means you accept the updated Terms.

17. Governing law

These Terms are governed by the laws of England and Wales, and courts there will have exclusive jurisdiction, unless consumer protection rules in your country require otherwise.

18. Contact

Your use of the Service is also governed by our Privacy Policy and our Cookie Policy (for how we use cookies on the Website). Questions about these Terms? Contact team@heylina.ai.